Shipping policy

Shipping Charges

Shipping charges are displayed during checkout before you complete your purchase. Any promotional free shipping offers will be clearly stated on our website.

Order Tracking

If tracking is available for your shipment, you will receive a tracking number once your order has been dispatched. You can use this number to track your package through the courier's tracking system.

Delivery Address

Please ensure that your shipping address and contact information are accurate before placing your order. Fahiz is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

Failed Delivery Attempts

If a delivery cannot be completed due to an incorrect address, the recipient being unavailable, or repeated failed delivery attempts, the order may be returned to us. Additional shipping charges may apply for reshipping the order.

Damaged or Missing Items

If your order arrives damaged or if any items are missing, please contact us within 48 hours of delivery. Include your order number and clear photos of the package and products (if applicable) so we can investigate and resolve the issue promptly.

International Shipping

Currently, Fahiz ships only within Pakistan, unless otherwise stated on our website.

Shipping Delays

While we make every effort to deliver your order on time, we are not responsible for delays caused by courier services, natural disasters, strikes, customs procedures, or other events beyond our control