Refund policy

Returns

You may request a return within 7 days of receiving your order if:

  • The item is damaged, defective, or incorrect.
  • The item is unused, unworn, unwashed, and in its original packaging with all tags attached.
  • You provide proof of purchase or your order number.

Non-Returnable Items

The following items cannot be returned or exchanged:

  • Sale or clearance items.
  • Customized or personalized products.
  • Products that have been used, washed, or damaged after delivery.
  • Items without original packaging or tags.

    Refunds

    Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

    If approved:

    • Refunds will be processed within 7–10 business days.
    • Refunds will be issued using the original payment method whenever possible. For Cash on Delivery orders, refunds may be made via bank transfer or a mobile wallet.

    Shipping charges are non-refundable unless the return is due to our mistake or a defective product.

    Return Shipping

    • If the return is due to our error (wrong, damaged, or defective item), Fahiz will cover the return shipping cost.